Frequently Asked Questions
Our products are sourced from skilled artists and small businesses across India and shipped from our production centers in India.
Yes, we ship globally including Dubai, Abu Dhabi, Sharjah, and other UAE emirates, as well as Europe, Americas, Asia, Australia, and Africa.
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other USD-based payment methods.
Absolutely. Our website uses a secure server to protect your personal and payment information. Look for the lock symbol in your browser window.
Yes, we run occasional promotional offers. Check our website regularly for the latest deals available for UAE customers.
Many of our products are handcrafted, though tools and machinery are used for assembly and finishing touches.
Yes, orders can be placed via our website, email, or social media channels. You may register or checkout as a guest.
Yes, all our products can be customized to match your personal preferences.
Shipping typically takes 3-4 weeks, depending on the product type and delivery location.
Yes, once your order is shipped, tracking details will be provided for monitoring its progress.
Yes, we offer warranty against manufacturer defects, covering design, material, or workmanship flaws.
Yes, we prioritize eco-friendly practices and use ethically sourced, non-toxic materials.
Yes, our return and exchange policy allows returns or exchanges if you’re not satisfied with your purchase.
We use materials such as mother of pearl, bone inlay, wood, brass, silver, marble, and gemstones in our handicrafts.
Yes, we provide free shipping for UAE orders to enhance your shopping experience.
Our inlay involves embedding hand-carved pieces of bone or mother of pearl into surfaces, creating floral or geometric patterns with contrasting colors.
All bone inlay products use 100% ethically sourced camel bone or mother of pearl shells from India (Rajasthan). No animals are harmed. Certified by WCCB (Wildlife Crime Control Bureau).
Yes, offline orders can be made via Electronic Funds Transfer (EFT). Email us at sales@luxuryhandicrafts.ae for invoice and banking details.
