Refund Policy - Luxury Handicrafts

Return Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

We provide free return shipping for all eligible returns within 15 days.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

A clear unpacking video is mandatory along with snapshots of the damaged area. Without the unboxing video, return or exchange cannot be processed.

To start a return, contact us at sales@luxuryhandicrafts.ae. If your return is accepted, we’ll send you a return shipping label, along with instructions. Items sent back without prior request will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect.

Report damage within 24 hours to sales@luxuryhandicrafts.ae with photos. We will arrange for pickup and replacement at no additional cost. If a replacement is unavailable, we’ll issue a full refund including shipping.

Exceptions / Non-Returnable Items

  • Custom or personalized products

  • Sale items

  • Gift cards

Contact us if you’re unsure about your item’s eligibility.

Exchanges

Initiate returns/exchanges within 5 days of delivery. Items must be unused and in original packaging. Products must be returned within two weeks.

To exchange, email sales@luxuryhandicrafts.ae with your reason. Return shipping is at your cost unless the product is defective.

Refunds

Once we receive and inspect the item, we’ll notify you of approval. If approved, you’ll be refunded via your original payment method. Banks may take extra time to process the refund.

Note: Customized orders will not receive a full refund after 3 days of order placement.

To exchange, email sales@luxuryhandicrafts.ae or contact us at +91 96020 46664 with your reason.